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This article describes common issues with the Remote Desktop client and how to fix them.

Remote Desktop client for Windows 7 or Windows 10 stops responding or cannot be opened

Starting with version 1.2.790, you can reset the user data from the About page or using a command.

Use the following command to remove your user data, restore default settings and unsubscribe from all Workspaces.

If you're using an earlier version of the Remote Desktop client, we recommend you uninstall and reinstall the client.

Windows Virtual Desktop Windows Virtual Desktop (WVD) is a virtual desktop/software environment to allow faculty, staff, and students access to College-licensed software from their own computers. While the virtual desktop is a Windows environment, WVD can be. Microsoft Remote Desktop. Can’t access your account? Use the Microsoft Remote Desktop app to connect to a remote PC or virtual apps and desktops made available by your admin. The app helps you be productive no matter where you are. Getting Started Configure your PC for remote access first.

Web client won't open

First, test your internet connection by opening another website in your browser; for example, www.bing.com.

Use nslookup to confirm DNS can resolve the FQDN:

Try connecting with another client, like Remote Desktop client for Windows 7 or Windows 10, and check to see if you can open the web client.

Can't open other websites while connected to the web client

If you can't open other websites while you're connected to the web client, there might be network connection problems or a network outage. We recommend you contact network support.

Nslookup can't resolve the name

If nslookup can't resolve the name, then there might be network connection problems or a network outage. We recommend you contact network support.

Your client can't connect but other clients on your network can connect

If your browser starts acting up or stops working while you're using the web client, follow these instructions to troubleshoot it:

1. Restart the browser.
2. Clear browser cookies. See How to delete cookie files in Internet Explorer.
3. Clear browser cache. See clear browser cache for your browser.
4. Open browser in Private mode.

Client doesn't show my resources

First, check the Azure Active Directory account you're using. If you've already signed in with a different Azure Active Directory account than the one you want to use for Windows Virtual Desktop, you should either sign out or use a private browser window.

If you're using Windows Virtual Desktop (classic), use the web client link in this article to connect to your resources.

If that doesn't work, make sure your app group is associated with a workspace.

Web client stops responding or disconnects

Try connecting using another browser or client.

Other browsers and clients also malfunction or fail to open

If issues continue even after you've switched browsers, the problem may not be with your browser, but with your network. We recommend you contact network support.

Web client keeps prompting for credentials

If the Web client keeps prompting for credentials, follow these instructions:

1. Confirm the web client URL is correct.
2. Confirm that the credentials you're using are for the Windows Virtual Desktop environment tied to the URL.
3. Clear browser cookies. For more information, see How to delete cookie files in Internet Explorer.
4. Clear browser cache. For more information, see Clear browser cache for your browser.
5. Open your browser in Private mode.

Windows client blocks Windows Virtual Desktop (classic) feed

If the Windows client feed won't show Windows Virtual Desktop (classic) apps, follow these instructions:

1. Check if the Conditional Access policy includes the app IDs associated with Windows Virtual Desktop (classic).
2. Check if the Conditional Access policy blocks all access except Windows Virtual Desktop (classic) app IDs. If so, you'll need to add the app ID 9cdead84-a844-4324-93f2-b2e6bb768d07 to the policy to allow the client to discover the feeds.

If you can't find the app ID 9cdead84-a844-4324-93f2-b2e6bb768d07 in the list, you'll need to register the Windows Virtual Desktop resource provider. To register the resource provider:

1. Sign in to the Azure portal.
2. Go to Subscription, then select your subscription.
3. In the menu on the left side of the page, select Resource provider.
4. Find and select Microsoft.DesktopVirtualization, then select Re-register.

Next steps

• For an overview on troubleshooting Windows Virtual Desktop and the escalation tracks, see Troubleshooting overview, feedback, and support.
• To troubleshoot issues while creating a Windows Virtual Desktop environment and host pool in a Windows Virtual Desktop environment, see Environment and host pool creation.
• To troubleshoot issues while configuring a virtual machine (VM) in Windows Virtual Desktop, see Session host virtual machine configuration.
• To troubleshoot issues related to the Windows Virtual Desktop agent or session connectivity, see Troubleshoot common Windows Virtual Desktop Agent issues.
• To troubleshoot issues when using PowerShell with Windows Virtual Desktop, see Windows Virtual Desktop PowerShell.
• To go through a troubleshoot tutorial, see Tutorial: Troubleshoot Resource Manager template deployments.

Quick Links:Web Client | Remote Desktop Client | Launch the Lab | Save and Access Files

Overview

The Pitt IT Virtual Desktop (Microsoft) enables faculty and staff to remotely access a set software and resources. The convenience of the Virtual Desktop is that you can access it from any location, using almost any computer or mobile device, at any time of day. It's your personal 24/7, on-the-go solution. A list of titles is available.

Benefits of Virtual Desktop

• Software access without saving it on your device's hard drive, for machines with limited storage capacity
• Uses less bandwidth and compute resources than Office online, for those experiencing performance issues
• Connect from a web browser or app on nearly any Windows, MacOS, Android or iOS device
• Access the most popular software for staff use, with synced access to files saved in your OneDrive cloud storage
• Secure your work with cloud-based services and storage behind Pitt Passport sign-on and Duo multifactor authentication

Access

Virtual Desktop access is available for all faculty and staff. If you can not access the Virtual Desktop service, please contact the 24/7 IT Help Desk.

Microsoft Virtual Desktop Client

Note: The web client requires HTML 5. The latest version of most browsers supports HTML 5.

1. Navigate to pi.tt/vdesktop(https://rdweb.wvd.microsoft.com/arm/webclient).
2. Enter your University email address. You are redirected to the Pitt Passport login screen.
3. Log in using your University Computing Account username and password.
4. Double click Enterprise Remote Access under the heading Pitt IT – Remote Work.
5. Enter your University Computing Account username and password to complete the login process.

Important: You will be saving your files to your OneDrive account. You cannot save files to your local computer or device when using the web interface.

Use the Remote Desktop Client

Following are general steps for downloading the client:

1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop.
2. From the Connect to Windows Virtual Desktop section, click on the link for the type of device you are using.
3. Follow the directions on the page to install the client and connect to Virtual Desktop.
4. To add a workspace, in the Remote Desktop client select the Workspaces tab. Click the '+' sign and choose Add Workspace.
   
5. Enter your <username @ pitt.edu> University email address, and click Add. (Alternatively, you can enter https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery as the workspace URL, and then click Add.)

Specific instructions for each operating system are listed below:

1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-windows-7-and-10.
2. Most computers will use the Windows 64-bit client.
3. Follow the directions from the link above to download and install the current client.

1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-macos.
2. Follow the directions from this link to download and install the current client.
3. Subscribe to the Virtual Desktop feed by clicking Add Feed on the main page. Enter https://rdweb.wvd.microsoft.com as the Feed URL.

1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-ios.
2. The App Store launches. Download the Remote Desktop Client from Apple.
3. Follow the directions from the link above to download and install the current client.

1. Navigate to https://docs.microsoft.com/en-us/azure/virtual-desktop/connect-android.
2. The Google Play Store launches. Download the Remote Desktop Client from Google.
3. Follow the directions from the link above to download and install the current client.

1. Launch Remote Desktop by navigating to the web client or opening the desktop client (e.g., double-click on the Remote Desktop icon or search for the program from the Start menu.)
2. If you have never used the client before, the “Let’s Get Started” screen displays. Click Subscribe to log in with Pitt Passport (Windows only), or click Subscribe with URL, enter your Pitt email address, and click Next.
3. Log in using your University Computing Account username and password.
4. Double click Enterprise Remote Access under the heading Pitt IT – Remote Work.
5. Enter your University Computing Account username and password to complete the login process.
6. Once you've logged in, the Virtual Desktop remote lets you access available software titles and resources.
7. To disconnect from Virtual Desktop, simply close the web client browser window or the desktop client.

Available Software

The following software is available on Pitt IT Virtual Desktop: Coby dp151 software download mac.

Windows Virtual Desktop Access

• Adobe Creative Cloud Suite Named User Licensing (Acrobat, Photoshop, Lightroom, Illustrator, etc.)
• Google Chrome
• Microsoft Office 365 (Access, Excel, Work, Powerpoint, Outlook, etc.)
• Microsoft Project (Project Online Pro for Office 365 license needed)
• Microsoft Teams (Note: Installation of Teams software is required for its use.)
• Microsoft Visio (Visio Pro for Office 365 license needed)
• Mozilla Firefox
• Palo Alto Identity (Identity Firewall Rules needed)
• Perceptive Content
• Windows Applications(Calculator, Edge, IE)

• You are automatically logged into OneDrive upon connecting to Virtual Desktop.
• Files saved to Virtual Desktop or in its Documents or Pictures folders will be saved to your OneDrive Account.
• If you are using the desktop client, you can also save files to your local device.
• Files saved in OneDrive will automatically sync with any device you use to connect to the Virtual Desktop, via the web or desktop client.
• If you connect to OneDrive directly—at portal.office.com—the Desktop folder contains the files saved to Virtual Desktop.